BOOKING & COMMUNICATION

Booking and Cancellation Policy

Please read the entire page before booking an appointment. This is to ensure communication is clear. 

Location

Janelle Ridge, LMT is located with Tranquil Body Massage and Acupuncture. 105 Wappoo Creek Drive Suite 3-A Charleston SC 29412.

Turn right from Maybank to Wappoo Creek, and turn right at the stop sign. We are the first building past Wells Fargo.

Please be sure to note this address. *Do not* rely on Google, it is not always up to date and the old office location may be listed. This is not reason for no showing an appointment. 

When you arrive

Please arrive on time, and quietly as we still may be in session with a client. Help yourself to the restroom or the water dispenser.

Late Arrivals, Cancellations and No Shows

It is appreciated that communication is made when you can't make an appointment or will be late. In the event of rescheduling or cancelling, texting Janelle at 727-710-1413 is best.

In the event of a late arrival, Janelle will do her best to provide full service time if the schedule permits. 

Emergencies happen, it is requested that cancellations are made with 1 day's notice. Same Day Cancellations are subject to charge as follows:

  • 1st Cancellation is charged 50% of the service
  • 2nd Cancellation is charged 100% of the service
  • 3 or more is charged 100% of the service, and pre-pay for future sessions 

No Shows without notifying the therapist are charged 100% of the service. 15 minutes late with no contact is considered a no call no show.  

Charges are sent to the client via Paypal invoice. 

By Booking Online, you are agreeing to the cancellation policy.

Post and Courier

If you have purchased a visit or series of visits thru Post and Courier, email communication is required to ensure quality service and clear communication. 

If in the event there is a last minute cancellation or no show, the visit will be void and payment equal to the amount of the voucher will be required for rescheduling.